Shipping & Delivery Policy

1. Digital Delivery Method

HackMentors delivers all educational materials, range sandbox credentials, live batch invitations, and cyber training modules **digitally**. Because our products are online training programs and cloud range sandbox instances, **no physical shipping or packaging is required** for any purchase.

2. Provisioning Timeline

Once a payment is successfully completed and verified by our gateways:

• Course dashboard access is provisioned **instantly** (within 5-10 minutes under ordinary conditions).
• A verification email containing account credentials, setup guides, and platform coordinates is dispatched immediately to your registered email address.
• For live batches and customized corporate cohorts, live video credentials and schedule coordinates will be dispatched at least 48 hours prior to the cohort kick-off session.

3. Shipping Fees & Charges

Since all deliverables are provisioned over digital networks, **there are zero shipping costs, handling charges, customs duties, or postal fees** associated with any course purchase. The price specified on the course catalog represents the complete final price for licensing.

4. Delivery Issues & Support

If you have successfully completed your payment but have not received your email credentials or dashboard access within **1 hour**, please follow these troubleshooting steps:

1. Verify if the transaction was successfully debited from your bank or wallet.
2. Check your email spam/promotion folder in case the automated credential dispatch was filtered by your mail client.
3. Reach out to our customer support desk immediately at [email protected]. We will manually provision your license within 12 hours of receipt.